We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.
Who are we?
BCD Chartered Accountants is a provider of accountancy, audit, bookkeeping, VAT payroll and taxation services, based in Birmingham city centre. Our registered office is Second Floor, 21 Graham Street, Birmingham, B1 3JR and company number is 09624998.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of an agreement, to enable billing and remittance, and to contact you for client service purposes.
How do we collect personal data from you?
We receive information about you from you when you use our services, if you contact us by phone or email, or otherwise.
If you provide us with personal data about a third party, you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We also retain records of your queries and correspondence, in the event you contact us.
How do we use your data?
We use information about you in the following ways:
- To provide you with our services;
- To comply with our contractual obligations we have with you;
- To help us identify you;
- To enable us to review, develop and improve our services;
- To provide client care, including responding to your requests if you contact us with a query;
- To administer accounts, process payments and keep track of billing and payments;
- To detect fraud and to make sure what you have told us is correct;
We will keep your personal data for the duration of the period you are a client of BCD Chartered Accountants. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Accessing and updating your data
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You may email firstname.lastname@example.org, telephone 0121 212 3637 or write to BCD Chartered Accountants, Second Floor, 21 Graham Street, Birmingham, B1 3JR with any requests to update your information.
You have the right to access the information we hold about you. Please contact us so that we can obtain this information for you.
Links to other sites
BCD Chartered Accountants may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted standards to store and protect the personal data we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secured remote servers within the UK. We will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and protected.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Update to this Policy
BCD Chartered Accountants reserves the right to modify this Policy statement at any time, without prior notice, by updating this page on our website.
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner’s Office
Last Updated: May 2018